This morning, we woke up before 4:00 AM to depart Columbia at 6:00 to go to Estes Park, by way of Denver to meet my family for a long weekend.
The airport in Columbia is tiny, with one security line. They ask you to get there an hour early in order to have time. Today, there were three flights around 6 and there was a long line. So, we waited. And waited. And finally, at 5:55, we got to the boarding area where we found out they closed the door, leaving 28 of 50 passengers in Columbia.
To say I was furious is probably an understatement. I start immediately ugly crying and yelling at any staff member who would listen. The plane was, quite literally, right outside the door. As I was repeatedly told we should have gotten there an hour in advance (we did), my anger increased. I shouted to the rest of the people waiting in line some maligned speech about the plane leaving and we left.
Then I got on the phone with United to attempt to get my money back. After 40 minutes, they offered me a chance to fly out of Kansas City at 4:00 pm if I paid an additional $600. That didn’t bode well for them, but I had to end the call because I couldn’t keep it together.
Southwest had a flight at 11:00 out of KC, so after shelling out an ungodly amount of money for the last minute flight, we are in the back row on a flight to Denver. Thankful to still be making it, having trouble believing that I will ever fly United again. The other two flights, by American Airlines, were held, which was nice and reasonable to see.
I’ll keep you updated on my journey for a refund. I’ve requested formally online, but intend to fight to get that money back.
Good news is that Justin didn’t leave me even though yelling in public was a first for me. Small victories. I took longer than I wanted to calm down, but reminded myself continually that these babies need a relaxed mama.
So. Namaste 🙏🏻.